Why an imported member is not on the newsletter

When you import a list, Clubroll does not assume that everyone on it wants the newsletter. Putting someone on a mailing list they never agreed to is the kind of mistake that ends in a complaint, and a complaint can get a club's email stopped.

The rule

• A member is put on the newsletter list only if your file has a column that says yes in a plain way: yes, y, true, 1, subscribed, opt-in or confirmed (and a few in other languages).
• A no puts them off the list.
• If the file has no such column, or the cell is blank, nobody is subscribed. They are "off until an officer confirms".
• A re-import never switches an opt-out back on.

Confirm that they agreed

After an import with no consent column, the import page and the report show a card called Email consent to confirm: "N members have no email consent recorded in your file". Press the button only if those members really did agree to hear from the club, for example because they asked to be on your list or ticked a box on your old joining form. It turns the newsletter on for exactly those members, and records your name and the time. Anyone who has unsubscribed or said no is never included.

If you are not sure they agreed, do not press it. Ask them to sign up again on your club's join form, which asks properly, or tick them one at a time on their own page.

Look at one member

Open a member on the roll. The Newsletter tile says "opted in", "opted out" or "unsubscribed", and the line below says where the choice came from: "the imported file said yes", "the imported file had no consent recorded; off until an officer confirms", "set by an officer", "the member's own unsubscribe" and so on.

What reminders do

A member with no consent on record also gets no dues reminders, because there is no basis to write to them. They appear on the Dues page under Contact another way, with the reason, so nobody is lost. Confirming them fixes both.

Related

Why a member is not receiving email and what essential notice means.