Signing in, and what to do about a forgotten password

You sign in at clubroll.app/login with the email address you gave and your password. Your email address is your login, and each address belongs to one person at one club.

If you forgot your password

Go to the forgotten password page, type your email address and press the button. If that address has a login, Clubroll emails a one-time link. The page gives the same answer whether or not the address is known, so nobody can use it to find out who has a login.

The link:

• sets a new password when you open it and choose one of at least 8 characters,
• works once, and stops working after 7 days,
• signs out every other place that was signed in as you, so a password someone else chose cannot outlast yours.

If you ask again within a few minutes, you are told the same thing and not emailed twice. Look in your spam folder first.

If the email does not arrive

Check the address for a typo, then wait a few minutes. If your club has just subscribed and email to members is not switched on yet, the link to you still goes out: it is a message about your own account, not mail to members.

If you signed up and paid in one go

If you paid on the plan page before making an account, Clubroll made your club and your login from the payment, and emailed a link to set your password. It is the same kind of link, valid for 7 days. If it has expired, use the forgotten password page.

Another officer cannot sign in

An officer is invited by email, and the invitation link lasts 14 days. See invite another officer.

Still locked out?

Tell us the club and the email address and what you see.